Frequently Asked Questions

1. What is the difference between trial version and full version?

The trial version of Photo DVD Slideshow only allows you to add 36 photos and there will be a watermark in the output.

2. How to purchase Photo DVD Slideshow?

a. Credit Card: We use Avangate payment system and accept all kinds of credit cards.

b. PayPal: We also accpet Paypal account. Please select Paypal in payment options.

c. Others: Wire transfer, Alipay and more options are provided.

3. I didn't receive a license code. Why?

a. Please make sure your payment is successful.

b. Please make sure you have filled in right mail address since we send license name and code via email.

c. Please check your spam mails. Sometimes it may be sorted as a spam email. We recommend you add @anvsoft.com into your white list.

4. License code is invalid! Why?

a. Your name includes some non-English characters. In this case, please send us mail to request a new one.

b. You accidently add extra space before or after your name and code.

c. License name and code is case sensitive.

5. What if I lost my license code?

You can send us your order information including name, email address used to purchase, order number, etc. and we will retrieve it for you.

6. How to upgrade? Is it free?

a. Upgrading to latest version is totally free of charge.

b. Download latest version from our website, exit previous version and install the latest version in the same directory as previous version. You don't need to register again. We recommend you use Run as Administrator to install Photo DVD Slideshow in Windows Vista/7.

7. DVD Slideshow Project

a. You can save your DVD slideshow project for further use. We recommend you save it every time you create a new DVD slideshow.

b. The project file only records the location of the files including photos, music, etc. and doesn't really save the files. So please do not delete the files or change their locations.

c. Project file can be edited with any text editors like Notepad++. If you move the files, you can edit the file locations in the project file.

Contact Us

Welcome to support center. If you have encountered any difficult when handling with Photo DVD Slideshow, please firstly look up your correct answer here. It will help you a lot as usual. If it doesn’t work out your problem, or you have any comment and suggestion about our software, please feel free to contact us via support@anvsoft.com