FAQs - Order Issues

Questions

How can I get the program and license code after ordering?

I don’t have credit card or PayPal account. How can I buy Photo DVD Maker?

Can I call to order Photo DVD Slideshow?

I have not received any thing yet since I ordered the program hours ago. Why?

How can I look up my order status?

Can I update my user account with a new email address?

Answers

1. How can I get the program and license code after ordering?

Once you successfully place an order for Photo DVD Slideshow, you are supposed to receive a confirmation email with the license key for registering the program.

You can download the Photo DVD Slideshow program from our website.

If you order the backup CD, you can install Photo DVD Slideshow from the CD. Since the backup CD may take about 10 days to deliver, you can download it from our website if you cannot wait to use the program.

2. I don’t have credit card or PayPal account. How can I buy Photo DVD Slideshow?

If you wish to order Photo DVD Slideshow via bank/wire transfer, check, cash, mail, or fax (Credit Card), you are welcome to use either one of these two e-commerce services:

1. Element5

Please choose Bank/Wire Transfer, Check or Cash in the Payment Method section of the order form. You can also place your order in Element5 with credit card by fax.

For details of any of these payment methods, please refer to this article.

• Bank/Wire Transfer

To avoid fees for wire transfers to foreign countries, you can send bank transfers to one of Element5’s accounts in Germany, France, the UK, Finland, Sweden, Norway, or Japan.

• Check

Element5 accepts all personal, business, and Cashier's checks. Please note that personal checks may be held for up to 10 business days.

• Cash

You can also send cash to Element5 by mail. You will receive notification of the postal address by e-mail after your order is submitted.

About Element5

Element 5 was founded in 1998 with a vision to use the Internet as a global sales channel for software products. In 2004 element 5 was acquired by world leader in global e-commerce, Digital River, Inc. (NASDAQ: DRIV), and became a wholly-owned subsidiary. Since then the company element 5 has changed its name to Digital River. Element 5 is now a technology platform solution for software and digital products of Digital River and a registered trademark of Digital River GmbH.

2. RegNow

RegNow is a Digital River ((NASDAQ: DRIV) company, located in Issaquah, Washington, about 15 miles east of Seattle. You can buy Photo DVD Slideshow in RegNow with Bank/Wire Transfer, Check/Money, or Credit Card by fax.

Please read the notes about these payment methods before ordering.

3. Can I call to order Photo DVD Slideshow?

Yes. Phone ordering is available 24 hours a day, 7 days a week.

U.S customers please call Toll Free Number: 1-877-353-7297.

Non-US customers please call: 1-(952) 646-5331.

4. I have not received any thing yet since I ordered the program hours ago. Why?

You can download the Photo DVD Slideshow program from our website.

If you place the order with SWREG or RegNow e-commerce platform, it may take several minutes to several hours to have the confirmation email with the license key delivered to your inbox.

If you place the order with PayPal, it may take one day or longer time to have the confirmation email delivered. Please be patient.

Another possibility is the automatic conformation email was blocked as spam. In this case, please go to our License Key Auto Retrieval Service to get the license, or contact us with your order information to request the license key.

5. How can I look up my order status?

We partner with Digital River and PayPal to provide safe and secure online purchase for our customers.

We do not process your credit card information or store your order details. We only keep a record of your name, email address, the program you buy, and the license key to the program.

You can look up your order status at any time from the e-commerce service provider you use.

• PayPal: http://www.papal.com

• SWREG: https://gbp.swreg.org/order-query.html

• RegNow: https://www.regnow.com/cs/orderStatus

6. Can I update my user account with a new email address?

If you change your email and need a copy of your license sent to the new address, please contact us Support@anvsoft.com.